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Assign, track, & collaborate on emails across teams
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Trusted by 10,000+ teams globally

Customers all across the globe.

Customers all across the globe.

Customers all across the globe.

Customers all across the globe.

Customers all across the globe.

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Author

Ganesh Mukundan

SaaS enthusiast who also happens to rap, play football, binge watch Nordic TV shows, and indulge in conversations about burgers and existentialism.

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45 posts

blog-customer-effort-score

7 min read | Customer Experience

Customer Effort Score: The Key to Effortless Customer Experiences

Think of any tool or platform you recently gave up on. Was it difficult to complete the checkout process? Were there too many steps to perform a simple task?...

customer-service-scripts

8 min read | Customer Experience

20 Customer Service Scripts to Overcome Difficult Scenarios

It’s just 1 AM, and you’re already handling your 50th customer of the day. Daniel reaches out to you, frustrated and anxious, looking for a...

blog-future-of-customer-service-trends-2024

6 min read | Customer Experience

Future of Customer Service: How AI and Personalization Are Changing the Game

A recent study by Microsoft revealed that 90% of customers now expect an immediate response when contacting a company. The...

create-a-chatbot-for-customer-service

8 min read | Customer Experience

Hiver Guide: How to Create a Chatbot for Customer Service

Imagine having a friendly assistant available 24/7, always ready to help with your questions, offer advice, or even just chat. That’s exactly what a...

5-pro-ways-to-automate-emails-on-microsoft-outlook

6 min read | Email Management

5 Pro Ways to Automate Emails on Microsoft Outlook

Picture your customer service or finance team constantly bombarded with emails, struggling to keep up with urgent inquiries or financial requests. The...

bad-customer-service

9 min read | Customer Service

10 Examples of Bad Customer Service and How to Avoid Them

When customers start using your product or service, you can expect them to have questions or run into issues. In fact, service issues make up 52 % of...

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