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- No need to toggle between multiple applications
- No complexities of a ticketing system
- Never miss a customer query
- Respond to customers faster
Trusted by 10,000+ teams globally
7-day free trial | No credit card required
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People Operations Project Manager at Clutter
Helpdesks are passe. Hiver keeps things simple by bringing all the
features of a traditional helpdesk solution right inside Gmail.
People Operations Project Manager at Clutter
If your organization uses Google Workspace, consider using Hiver over a more complex software like Zendesk, which requires you to learn a new interface. Hiver is the best decision we ever made. It turned ROI positive for us within the first three months.
Say goodbye to painful training guides, onboarding, long transition time and the cognitive load of using a complex system for simple tasks. With Hiver, get everything you need from a helpdesk while living from the familiar and simple Gmail interface.
Hiver helps teams build a personal rapport with customers by allowing direct interaction. No impersonal ticket numbers, no weirdly formatted emails, no annoying auto-responders. Just real human-to-human conversations.
Searching for older emails is an inescapable part of customer service. Hiver’s search works on top of Gmail’s - thereby offering the most accurate search experience. You can search for any email easily using Gmail operators like, ‘From’, ‘To’, ‘Subject’, ‘Attachment’, among others.
Manage email, live chat, and voice channel support from Gmail's left panel.
Build internal and external knowledge bases to drive self-service and deflect queries.
Collaborate on business queries with anyone across your organization.
Simply @mention your colleague and write them a note, which sits right next to the email thread.
Automate repetitive tasks with conditional rules. Help your team save time and effort.
For instance, all queries on product bugs can be auto-assigned to a technical expert.
Improve team performance by analyzing in-depth reports and key metrics.
Identify bottlenecks in processes that need fixing. Spot high performers and ones who need coaching.
Integrate with popular tools such as Slack, WhatsApp, Aircall, Asana, Salesforce, and more.
Turn Gmail into one holistic platform to manage tasks, projects, and multiple customer support channels.
With Hiver, I have much better visibility into the resolution path of issues. And we’ve stopped missing emails!
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Hiver is a very friendly tool. As it sits inside Gmail, it doesn’t give you an alien feel. It does away with the complexities of a ticketing system. Everything about it is so simple.
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.
Multi-channel Support
Collaboration
Automation
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