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  • Assign, track, & collaborate on emails across teams
  • Run a multi-channel help desk within your inbox
  • Track support analytics and build custom reports
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Foster delightful relationships from quotes-to-delivery

Assign and track emails from your customers, suppliers, and distributors. Efficiently collaborate across teams within your inbox to deliver orders faster.

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10,000+ teams use Hiver to engage with customers,
vendors, and employees

Customers

  • Streamline team collaboration on quotes, orders, and reorders for faster, personalized responses
  • Utilize analytics to track team performance, SLAs, and customer satisfaction

Vendors & Suppliers

  • Centralize all supplier communications in one place to ensure production efficiency
  • Automate the distribution of supplier emails to relevant team members to speed up responses

Logistics Partners

  • Centralize communication with logistic partners for faster shipping of orders
  • Set up automated alerts for delivery updates to enable faster operational adjustments

Internal Departments

  • Enhance cross-departmental collaboration for faster query resolution
  • Streamline information sharing and task coordination to prevent duplicating efforts

An email-based help desk to
communicate and collaborate easily

Drive email visibility & accountability

  • Categorize, track, and delegate emails from customers, suppliers, and distributors
  • Assign emails to the appropriate team members based on expertise and availability
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Collaborate better to respond faster

  • Facilitate effective teamwork through features like notes, @mentions, collision alerts, and shared drafts
  • Eliminate the complexities of switching between platforms or CC'ing and forwarding emails
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Automate to eliminate grunt work

  • Automate repetitive tasks such as email tagging, and assignments based on expertise, product line, and customers
  • Automate responses to repetitive queries with pre-written templates and auto-close non-actionable emails
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Improve team performance with Analytics

  • Monitor email volumes, team performance, and metrics such as response and resolution times
  • Setup and track SLAs and CSAT to deliver top-notch customer experience
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Enabling businesses to do more

  • Jędrzej Dąbrowski

    I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster.

    Jędrzej Dąbrowski

    Junior Product Manager at Travelist
  • Fin Brown

    Our clients choose us over competitors due to our speed and quality of communication. We couldn’t have achieved this without Hiver.

    Fin Brown

    Project Manager, Get It Made
  • Christian Sibayan

    Hiver is a very friendly tool. It does away with the complexities of a ticketing system. Everything about it is so simple to use.

    Christian Sibayan

    Manager - Field Operations and Systems, Oxford Business Group
  • David Pinto

    I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster.

    David Pinto

    Business Development, Kiwi.com
  • Luke Thompson

    Hiver is extremely easy to use. We hit the ground running right from day one. Also, their customer service is simply fantastic!

    Luke Thompson

    Co-owner, Visiting Angels - Wisconsin
  • Luke Thompson

    With Hiver, we no longer miss emails. I also have much better visibility into where an issue is on the resolution path.

    Nathan Strang

    Ocean Freight Operations Manager, Flexport

Latest from our blog

Resources to help grow your manufacturing business

FAQs: Hiver for manufacturing businesses

How can Hiver improve email management?

Hiver is an email management software for manufacturing businesses. Hiver consolidates your entire email operation—from receiving quotes and processing purchase orders to production and delivery—under one unified platform without altering your existing workflow.

How does Hiver streamline order management?

Hiver centralizes all email communications related to past and present orders, providing visibility for all stakeholders. It eliminates the chaos of CC’ing, forwarding emails, and using multiple tools by keeping everything organized in your inbox, ensuring no important details are lost.

How does Hiver support handling repeat orders?

Hiver allows teams to easily view past conversations and order history, helping leverage existing customer relationships to secure new business. Automation rules can prioritize and route repeat sales orders to the right team members.

How can Hiver improve team collaboration?

Hiver allows you to tag teammates from sales, operations, billing, and other departments, and leave notes alongside email threads. This ensures everyone is on the same page, improving communication and speeding up order processing.

Can Hiver help us manage customer queries more efficiently?

Hiver is a help desk software for manufacturing businesses. Hiver enables efficient handling of customer queries by allowing you to manage all communications in one place. This includes the ability to review past conversation histories and order details, which helps build better customer relationships and resolve queries faster.

What benefits does Hiver offer for sales teams?

Hiver enables sales teams to deliver quotes faster and seamlessly coordinate approvals with finance and operations. This reduces delays, prevents missed queries, and helps secure and deliver orders efficiently.

Can Hiver automate repetitive tasks?

Yes, Hiver can automate repetitive tasks such as email tagging, assignments based on expertise or product lines, and responses to common queries using pre-written templates. This automation helps reduce manual effort and ensures faster, more consistent replies.

How does Hiver help with performance tracking?

Hiver provides robust analytics to monitor email volumes, team performance, response times, and resolution times. You can set up and track SLAs and CSAT scores to ensure your team delivers a top-notch customer experience.

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