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  • Assign, track, & collaborate on emails across teams
  • Run a multi-channel help desk within your inbox
  • Track support analytics and build custom reports
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Plug and play your favorite
apps with Hiver

Streamline workflows and improve productivity by connecting Hiver with tools and apps of your choice using out-of-the-box integrations and Hiver API.

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Connect Hiver with your
tech stack or build your own!

Automate
workflows

Automate routine tasks and streamline workflow, giving your team more time to focus on strategic activities.

Get richer
context

Enhance the quality of customer service by giving your team a unified view of data and information.

Enhance
collaboration

Create a space for collaboration allowing teams across departments to work together more effectively.

Custom API
integration

Enable developers and admins to integrate and manage apps tailored to their specific needs easily.

Our customers love us for good reason

  • Jędrzej Dąbrowski

    I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster.

    Jędrzej Dąbrowski

    Junior Product Manager at Travelist
  • Fin Brown

    Our clients choose us over competitors due to our speed and quality of communication. We couldn’t have achieved this without Hiver.

    Fin Brown

    Project Manager, Get It Made
  • Christian Sibayan

    Hiver is a very friendly tool. It does away with the complexities of a ticketing system. Everything about it is so simple to use.

    Christian Sibayan

    Manager - Field Operations and Systems, Oxford Business Group
  • David Pinto

    I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster.

    David Pinto

    Business Development, Kiwi.com
  • Luke Thompson

    Hiver is extremely easy to use. We hit the ground running right from day one. Also, their customer service is simply fantastic!

    Luke Thompson

    Co-owner, Visiting Angels - Wisconsin
  • Luke Thompson

    With Hiver, we no longer miss emails. I also have much better visibility into where an issue is on the resolution path.

    Nathan Strang

    Ocean Freight Operations Manager, Flexport

FAQs

What is email integration, and why is it important for businesses?

Email integration combines your email service with other business software, enabling seamless communication, data exchange, and workflow automation. Hiver provides out-of-the-box email integration with major software like Salesforce, Jira, Okta, Quickbooks, WhatsApp and many more, and enables admins and developers to build custom integrations with tools and apps of their choice using Hiver API.

Can email integration help in customer relationship management?

Yes, integrating your email with a CRM tool allows for automatic syncing of customer interactions and data. Hiver provides integration with CRM tools like Salesforce and helps assign conversations to agents accurately based on Salesforce data, saving the time and effort spent in manual email delegation.

What are the advantages of using email API integration?

Email API integration allows developers to programmatically access and sync email data with other software. Hiver API gives developers the ability to build custom integrations and workflows with tools and apps tailored to their specific needs.

How can integrating email with other tools improve team productivity?

By integrating email with other tools, teams can access all necessary information without switching between platforms. Hiver provides out-of-the-box integration and email API integration with several tools and apps, helping teams streamline communication, exchange data, and automate workflows, thereby boosting overall team productivity.

What should I look for in an email integration solution?

Look for a solution that supports email integration with the tools your business already uses or plans to use. It should offer flexibility, ease of setup, reliable support, and security features to protect your data. Additionally, the ability to automate workflows and provide insights into email and team performance can be highly beneficial.

How does Hiver enhance email integration for businesses?

Hiver transforms your email into a powerful collaboration platform for teams by seamlessly integrating email with various other tools such as Salesforce, Quickbooks, Okta, Jira and many more. This enables businesses to manage customer service, finance, HR and IT operations directly from their email, streamlining workflows, enhancing team productivity, and improving response times to customer queries.

What sets Hiver apart from other email integration platforms?

Hiver is uniquely designed to work within your email, offering a familiar interface that reduces the learning curve for teams. Its out-of-the-box integrations with a variety of tools such as Aircall, WhatsApp, Salesforce etc., along with the capability for custom API integrations, make it a versatile choice for businesses looking to leverage their email for more than just communication.

How can businesses get started with custom API integration using Hiver?

To start with Hiver API, developers and admins have to first generate an API key from the developer section on Hiver’s admin panel. Click here to get the detailed steps for generating the API key. For building customer integration with the API key read Hiver’s API documentation.

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