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Assign, track, & collaborate on emails across teams
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Trusted by 10,000+ teams globally

Customers all across the globe.

Customers all across the globe.

Customers all across the globe.

Customers all across the globe.

Customers all across the globe.

Customers all across the globe.

Customers all across the globe.

Customers all across the globe.

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Author

Karishma Sehgal

Karishma is a Content Marketing Specialist at Hiver. With a background in advertising and PR, she's fascinated by stories of how brands are built. In her free time, you'll find her holed up in a quiet corner, making art.

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12 posts

critical-customer-experience-metrics

10 min read | Customer Experience

Critical Customer Experience Metrics Nobody Talks About

In this post, we take a deep dive into the important customer experience metrics customer-centric companies need to be tracking.

customer-service-growth-strategy-for-small-businesses

8 min read | Customer Service

How Great Customer Service Can Drive Small Business Growth

In this post, we discuss how prioritizing customer service can help a small business stand out, and drive better ROI.

day-in-the-life-customer-support-rep

4 min read | Customer Service

A day in the life of a customer support representative

Learn what the typical day in the life of a customer support representative looks like, and meet one of Hiver’s own.

customer-service-troubleshooting

10 min read | Customer Service

The Complete Guide to Customer Service Troubleshooting

Understand the importance of, the necessary skills, and the steps involved in customer support troubleshooting.

hiver-24x7-customer-support

2 min read | Company news

Hiver Now Delivers 24×7 Customer Support – The Story

Here’s the story of how we transformed our support team to extend 24×7 customer support to all our customers.

customer-service-interview-tips

10 min read | Customer Service

Your Guide to Nailing a Customer Service Job Interview

Here’s a detailed guide to acing a customer service job interview – includes skills to demonstrate and interview questions + tips.

2

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