The Best Help desk software for Operations Teams

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Assign, track, & collaborate on emails across teams
Run a multi-channel help desk within your inbox
Track support analytics and build custom reports

Trusted by 10,000+ teams globally

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Give your operations team a breather
and let Hiver do the heavy lifting

Allocate work
effortlessly

Bid goodbye to cluttered inboxes by turning emails into actionable tasks. Assign emails to team members with a single click and give every email an owner so that nothing falls through the cracks. Add statuses - open, pending, or closed to emails and simplify email tracking.

We’re a small team doing a lot of work. We have to be vigilant in our fight against email noise and duplication of effort. Hiver has been a great tool in this fight: one person on our team scans the email, assigns or tags it, and then it gets done!

Joshua Fialkoff

COO, Specialty Box & Packaging Co.

Email Notes come in handy when someone from our team is going on leave. They usually tag a teammate and add a Note with all the relevant information so that their colleague can take up the query and see to it that it is resolved on time.

Erika Abrams

Team Gitomer

Collaborate with your team,
without leaving Gmail

Get instant chat-style contextual collaboration for your team right inside Gmail and say goodbye to Forwards/Ccs and collaboration tools. Use @mentions to notify teammates in real time and easily search for Notes directly from the Gmail search bar.

Run operations
on autopilot

Automate repetitive, mundane tasks so that your team can focus on doing what they do best - delighting your customers! Set up rule-based automations for all your business operations workflows and manage your team more efficiently with automatic round-robin assignments.

I would say trying to achieve this level of team coordination without Hiver would take 50-100% more time. Working without Hiver would be extremely difficult. It is essentially like having an additional person on my team.

Nathan Strang

Ocean Freight Operations Manager, Flexport

As the General Manager, Analytics is where I spend my time and love that part of the platform. The average time to respond to emails and CSAT are critical reports for us and Hiver presents them beautifully. I love how these metrics are tracked over time so I can align drops in either of them.

Scott Gellatly

General Manager, itGenius

Improve operational efficiency
with deep insights

Use rich visual reports to get deep insights into workload distribution, SLA violations, and team performance. Build custom reports based on your business processes, find areas of improvement, and fix them proactively. Find out what your customers think with customizable customer satisfaction surveys.

A new collaborative Gmail your
operations team will love

1Email delegation
- Assign emails as tasks to your team with a single click. Assign ‘Open’, ‘Pending’ or ‘Closed’ statuses to emails and track their status.
2Notes and @mentions
- Write notes to teammates to have quick discussions, minus Cc/Bcc/forwards. Use @mentions to notify someone.
3Views
- Group customer emails using filter combinations using dropdown menus and save them for quick access.
4Email Templates
- Save canned responses as email templates and share them with your team. Save time by inserting them into emails with a single click.
Explore all features

A new collaborative Gmail your operations team will love