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Trusted by 10,000+ teams globally

Customers all across the globe.

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Author

Farheen Gani

Farheen Gani is a content marketer and writer for SaaS companies. She helps businesses grow with customer-focused content. She loves geeking out about content marketing on Twitter.

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14 posts

customer-service-challenges

11 min read | Customer Service

11 Customer Service Challenges + Tips to handle them

Here are 11 common customer service challenges and expert-endorsed tips and best practices to handle them.

how-to-create-a-knowledge-base

9 min read | Customer Experience

How to Create a Knowledge Base in 8 Easy Steps!

In this comprehensive blog post, we take a deep dive into how to build the perfect knowledge base for your product/service.

customer-email-management

9 min read | Customer Service

9 Ways to Manage Customer Service Email Queues

Learn the best ways to manage a customer service email queue through smart categorization and prioritization of emails.

customer-service-logistics

12 min read | Customer Service

Customer Service in Logistics: How to Improve it Using Tech

Great customer service serves as a powerful differentiator, with retailers and suppliers likely to opt for providers going the extra mile to satisfy end...

customer-service-examples

15 min read | Customer Service

5 Real-Life Scenarios of Legendary Customer Service [+ Bonus Examples]

Explore great customer service examples. Learn from the best and boost your brand’s service standards.

customer-service-best-practices

17 min read | Customer Service

The Complete Guide to Customer Service Best Practices

In 1975, a man drove up outside a tire shop to return four snow tires he’d bought weeks ago. Only, he found the tire shop replaced by a Nordstrom store....

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