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Assign, track, & collaborate on emails across teams
Run a multi-channel help desk within your inbox
Track support analytics and build custom reports

Trusted by 10,000+ teams globally

Customers all across the globe.

Customers all across the globe.

Customers all across the globe.

Customers all across the globe.

Customers all across the globe.

Customers all across the globe.

Customers all across the globe.

Customers all across the globe.

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Author

Nidhi Lohia

A passionate content marketer, Nidhi writes value-driven, actionable content for various teams such as customer service, finance, IT and HR. Her expertise lies in helping these teams engage, collaborate, and manage their workload better - by shedding insights on best practices and industry trends. When not working, you'll find her tuning in to marketing and support-related podcasts, while also planning her next vacation.

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94 posts

customer-support-feedback-in-product-development

5 min read | Customer Service

Experts Share Best Practices on Using Support Feedback to Improve Products

Have you ever wondered what drives product development? Or how some companies seem to always be a step ahead of their...

how-customer-support-influences-product-excellence

2 min read | Customer Service

How Customer Support Influences Product Excellence

When we think about product improvement, the role of customer support might not be the first thing that pops into our heads. Usually, we imagine that new...

importance-of-customer-support-in-business-strategy

4 min read | Customer Service

Why Customer Support Needs a Seat at the Table

Customer Success leader Sarah Caminiti highlights the crucial role of customer support in driving business growth.

email-management-strategies-for-executives

6 min read | Shared Inbox

Best Email Management Strategies for CEOs and CTOs

Mastering email management is essential for executives. CEOs and CTOs often have to handle inboxes full of important decisions, team updates, and industry...

intercom-vs-livechat

10 min read | Customer Service

Intercom vs LiveChat: A Comprehensive Comparison

Learn about Intercom vs LiveChat in customer support. Compare their features, pricing, and other key aspects.

ai-in-customer-service

10 min read | Customer Service

12 Ways Businesses Can Use AI in Customer Service

How to use AI in Customer Service? Here are 12 simple yet effective strategies that can help boost service efficiency and customer satisfaction.

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