Front Pricing: A Detailed Guide
Table of contents
Is Front offering you basic customer support features at a high cost? Is it feasible to use Front in the long run?
If you’re asking these questions, chances are that Front is leaving a dent in your support budget. And if this prompts you to search for an alternative that slashes down the support cost for your team, you’ve reached the right place.
We’ve built a detailed Front pricing guide that’ll help you identify a list of features for which you’ve been paying more!
| Must-have helpdesk features | Helpdesk Tool | Small teams + Medium Teams (10 users) | Large Teams (50 users) |
|---|---|---|---|
| Front | $7,080/year | $35,400/year |
| Hiver | $3,480/year | $17,400/year | |
| Annual savings | $3,600/year | $18,000/year |
Hiver vs Front: A detailed comparison guide
Table of Contents
- Front
- Front’s Pricing Plans
- Hiver
- Hiver’s Pricing Plans
- So, does Hiver or Front offer better value for money?
- Front Alternatives
- Conclusion
- Frequently Asked Questions (FAQs)
Front
Front is a customer communication platform that helps businesses streamline their support operations. It helps teams interact with customers across multiple channels, automate repetitive tasks, and gather valuable insights into team performance and customer behavior.
Front’s Pricing Plans
While Front’s features are impressive, they come at a cost. Their basic plan for small teams starts at $19 per user per month, which is relatively higher when compared to other help desk solutions in the market. Front also offers three other pricing plans.
1. Growth Plan
Priced at $59 per user per month with a minimum of 5 seats.
The Growth Plan includes:
-Automated workflows
-Analytics
-Integrations with Salesforce and other tools
2. Scale Plan
Priced at $99 per user per month with a minimum of 20 seats.
The Scale Plan includes:
-All features from the Growth plan
-Advanced reporting
-Dedicated account team for support services
3. Premier Plan
Priced at $229 per user per month with a minimum of 50 seats.
The Premier Plan includes:
-All features from the Scale plan
-Premier onboarding support
-Video conferencing support
Hiver
Hiver is a multi-channel customer support platform that works on top of your inbox – both Gmail and Outlook. It fits intuitively inside your inbox’s interface, ensuring teams don’t need extensive training to get started.
Hiver lets customer support teams assign, track, and collaborate on customer queries in a very seamless manner.
Hiver’s Pricing Plans
Hiver offers a range of pricing plans to suit businesses of all sizes, starting at just $19 per user per month. Under this plan, you can offer multi-channel support – across email, live chat, and phone, and WhatsApp. You can also setup a knowledge base to help customers self-serve.
Here’s a closer look at Hiver’s different pricing plans and what they offer users.
1. The Lite Plan
Priced at $19 per user per month, billed annually
The Lite Plan includes:
-2 Shared email inboxes
-Unlimited email templates
-Live chat, knowledge base, and WhatsApp
-Collision alerts
-Unlimited tags
-Free onboarding assistance
2. The Growth Plan
Priced at $29 per user per month, billed annually
The Growth Plan includes:
-All of the features from the Lite plan
-3 shared inboxes
-CSAT surveys
-15 rule-based automations
-Advanced analytics
-Zapier app integrations
3. The Pro Plan
Priced at $49 per user per month, billed annually
The Pro Plan includes:
-All of the features from the Growth plan
-Unlimited automations
-5 shared inboxes
-Chatbots
-Harvey AI
-Salesforce integration
-20 rule-based automations
-Round robin assignment
3. The Elite Plan
This plan has custom pricing
The Elite Plan includes:
-All of the features from the Pro Plan
-Unlimited shared inboxes
-HIPAA compliance
-Okta integration
-Unlimited automations
-Customer success manager
-Quarterly team training
So, does Hiver or Front offer better value for money?
Both tools are popular choices for businesses looking to provide multi-channel customer support. But when it comes to pricing, which solution offers the best bang for your buck?
While Front is certainly a popular option, Hiver offers a lot more value for money. Let’s find out why.
1. Direct price
If you do a direct price comparison, Front is more expensive than Hiver. At the cost of $19 per agent per month, Hiver’s basic plan provides you access to crucial customer support features such as Live Chat, Knowledge Base, Workflow Automations, and unlimited email templates.
Front’s basic plan (Starter) for smaller teams starts at $19. However, the features under this plan are quite limited. Most businesses will need to opt for their Growth plan priced at $59 in order to access features that they actually need.
If you were to go with Hiver, not only would you be able to avail essential features for your customer support team with the Lite plan, but you would do so at nearly 70% less cost than Front.
2. Around the clock support
Unlike Front, Hiver provides free, round-the-clock customer support and onboarding assistance with all its pricing plans.
Customers using Front’s starter plan experience a response time of up to 1 business day. With Hiver, the average chat response time is 13 seconds!
Also, Front’s basic and middle-tier plans do not include chat support or any onboarding assistance. Chat and email support, as well as onboarding assistance, are available only with Front’s highest-priced plan, which costs $99.
With Front, getting timely vendor support will cost you nearly 5X more than Hiver.
3. Number of users
With Hiver, get unlimited users and shared inboxes at $49 per agent per month. Whereas with Front, you need to fulfil the minimum seat requirement for all its plans.
For example, if you want to get access to the Premier Plan of Front (which is $299 per user per month),you need to onboard a minimum of 50 users.
4. Voice channel
Voice communication is an important feature that allows agents to communicate with customers in real-time through audio calls. Hiver integrates with Aircall, a call center software, to enable customer support teams to make, receive, log, and track calls efficiently inside Gmail.
You can avail the Voice Channel feature in Hiver’s Lite plan priced at $19 per agent per month while with Front you get it only with the $59 Growth plan.
To sum it up, with Front, you end up paying 210% more than with Hiver to avail the voice channel
5. Simplified UI
The simplified UI makes investing in Hiver extremely worthwhile as it saves you not only money but time as well. Hiver intuitively fits into your inbox’s interface which makes it extremely easy to use because who does not know how to use Gmail or Outlook, right?
This means that everything you need to do, you can do it right from your inbox. It is easy to use that way and saves you time and effort in terms of learning as opposed to Front which requires you to spend some time understanding and using it.
Front Alternatives
Aside from Front’s pricing which is slightly on the higher end, the platform has a few other limitations with respect to its usability.
- A complicated interface that has a steep learning curve. Agents will have to undergo extensive training before they can get started with using Front, adding to their cognitive load.
- Another challenge is that Front lacks seamless integration with applications like Gmail, Outlook, and Slack. This means your agents will have to constantly switch between multiple tabs — between Front and apps for email and collaboration.
So, if you’re still on the fence, there are some great alternatives in the market that you should definitely consider.
Recommended Read: 10 Front Alternatives for Your Customer Support Team
Conclusion
From our comparison above, it is clear that Hiver offers more in terms of pricing and features as opposed to Front. Hiver’s pricing plans are more affordable, especially when you consider the fact that all their plans come with 24/7 customer support and onboarding assistance.
In contrast, Front’s pricing plans are much more expensive, and many critical support features are only available in their premium plan. The platform’s basic and mid-tier plans do not offer chat support or any form of onboarding assistance. In order to get access to chat and email support as well as onboarding assistance, teams will need to opt for Front’s highest plan priced at $99.
Simply put, Hiver stands out as a more cost-effective solution. So, if you’re looking for a customer support solution that offers value for your money and is easy to setup and use, Hiver should be at the top of your list.
If you’re curious to know more, Hiver offers a free 7 day trial so that you can check out what all the buzz is about.
Frequently Asked Questions (FAQs)
1. What is Front used for?
Front is a customer communication solution that is designed to streamline support operations. It allows businesses to engage with customers across multiple channels, automate repetitive tasks, and get actionable insights into team performance and customer satisfaction.
2. What is Front’s monthly pricing?
Front has a four tiered pricing plan starting at $19 per agent per month. Their Growth plan costs $59 per agent per month, Scale plan costs $99 per agent per month. Their highest tier is priced at $229 per agent per month.
3. Which is the best Front alternative?
Some of the most effective Front alternatives include Hiver, Freshdesk, and Help Scout.
Hiver, for instance, stands out because:
- It has a relatively easy to use interface as compared to Front. It works inside your inbox, so there’s no need to grapple with complex terminologies or workflows unlike Front
- Hiver offers 24×7 customer support over both chat and email across all pricing plans. Front‘s customer support varies according to the pricing plan.
- There’s free onboarding assistance to all customers. Front only provides free onboarding assistance to members on their highest pricing plan
- Hiver’s pricing plans are much more affordable than Front. For instance, Hiver’s mid-tier plan costs $49 per agent per month and includes many critical support features. However, Front’s mid-tier plan costs $59 per agent per month.
4. Does Front have limitations with respect to its pricing?
Yes. With Front, you have to fulfill the minimum seat requirement in order to avail a particular pricing plan. For instance, Front’s premier plan that costs $299 per month per agent can be accessed only once you onboard a minimum of 50 users.
