Introducing Hiver Mobile Apps: Seamless Email Management on Outlook and Gmail, plus Live Chat

Your team’s customer service just became more powerful—introducing three new Hiver mobile apps for Gmail, Outlook, and Live Chat. Whether you’re managing emails or live chats, you can now help your customers from anywhere with Hiver’s mobile apps.

Designed to make customer support easier, faster, and more effective, these apps allow support teams to stay on top of every conversation, even while traveling or working remotely. Whether you’re using Gmail or Outlook, or managing live chat interactions, you can handle everything seamlessly through Hiver’s mobile apps.

Stay connected anywhere, anytime

With Hiver’s mobile apps, no email or conversation goes unanswered. Whether you’re on iOS or Android, our mobile apps keep you connected to your Gmail and Outlook shared inboxes, ensuring that no important communication is missed. Plus, dark mode is available for those late-night support shifts, making it easier on the eyes and more comfortable to handle customer queries.

Powerful features to smoothly run your support operations

Hiver’s mobile apps are designed to empower teams on any device. Whether you’re using Gmail or Outlook, you can now:

• Monitor shared inboxes like accounts@, support@, and billing@ effortlessly across Gmail and Outlook.
• Access all your views (favorites, shared, and private views) directly from the app.
• Stay on top of every conversation by managing email statuses as open, pending, or closed.
• Assign conversations to team members to ensure every customer query gets a timely response.
• Collaborate with @mentions, Notes, and Shared Drafts in real-time, making teamwork smoother.
• Send personalized responses using your email address or other aliases without missing a beat.
• Get real-time notifications for email assignments, @mentions, customer satisfaction (CSAT) alerts, SLA violations, and new emails.
• See who’s drafting a response as soon as you open a conversation—no more duplicated efforts.

Seamless Live Chat support on the go

For teams handling live chats, the Hiver Live Chat mobile app ensures you never miss an urgent request. You can:

• Quickly respond to customer queries by viewing, assigning, and tracking live chats in real time.
• Use templates for quick replies and attach files instantly to address issues efficiently.
• Manage your notification settings and availability with ease.
• Stay organized and maintain high-quality support no matter where you are.

Ready to supercharge your mobile support?

Download Hiver’s mobile apps today and give your team the flexibility to deliver exceptional customer service from any location. Pick the app you want here:

If you have any questions, feel free to write to [email protected].