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8 min read    |     Shared Inbox
57 Customer Service Quotes to Inspire Your Team to Excellence
Customer service can be a challenging and stressful job most days. Here’s a list of some powerful customer service quotes to...
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9 min read    |     Customer Experience
10 Customer Success Emails for Different Scenarios
Ten customer success email examples to help you onboard new customers, address churn, and drive upsell and cross sell...
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12 min read    |     Customer Service
Customer Feedback: How to Look Beyond What Users Tell You
Collecting customer feedback is an important aspect of running a successful business. But oftentimes, customers don’t tell you...
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11 min read    |     Customer Experience
The Complete Guide to Building a Customer Service Strategy
Need to build a customer service strategy and don’t know where to begin? You’ve come to the right place. Read this...
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10 min read    |     Customer Experience
Critical Customer Experience Metrics Nobody Talks About
In this post, we take a deep dive into the important customer experience metrics customer-centric companies need to be tracking.
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16 min read    |     Collaboration & Productivity
Top 13 LiveChat Alternatives For Your Customer Support Teams in 2024
Seeking top alternatives to LiveChat? Find 13 leading LiveChat alternatives to upgrade your customer engagement.
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23 min read    |     Customer Experience
11 Best Freshdesk Alternatives of 2024
The blog on 11 Best Freshdesk Alternatives of 2024 aims to guide businesses in finding a suitable alternative that aligns with their specific needs, whether it’s for...
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7 min read    |     Customer Experience
Best Strategies for Managing Difficult Customer Conversations [Expert Opinion]
Conversations are at the heart of customer support, especially the tricky ones that really push the limits of patience and...
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
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