Top 12 AI Chatbots in 2024 [Key Features + Use Cases]
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Since Sam Altman and co. unleashed ChatGPT into the world, the way businesses and individuals operate in the professional world has changed quite a lot. Open AI’s ChatGPT was the first AI chatbot that caught the attention of so many around the world, but since then, a number of different alternatives built for different use cases have cropped up.
More and more businesses are leveraging AI capabilities to improve their efficiency when it comes to serving customers, marketing their brands, or even hiring new employees. Since you’re here, I expect you’re thinking about investing in a virtual AI assistant too.
In this article, I’ll break down the 12 best AI chatbots available in 2024, what features they offer, and how they can be useful to your company. Let’s dive in.
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What is an AI Chatbot?
An AI Chatbot is a software that uses Natural Language Processing (NLP) and machine learning technology to simulate conversations with human users. They’re different from your traditional rule-based chatbots which operate based on predefined triggers and responses. These chatbots use artificial intelligence to understand the intent behind a user’s inputs or queries and then provide dynamic, contextual answers.
You can think of them as virtual assistants that are available 24X7 for you. They can do all sorts of things for you from creating content, writing code, to helping customer support agents reduce their workload. AI chatbots are still quite new and users are discovering new and interesting use-cases for them everyday.
A Quick Rundown of the 12 Best AI Chatbots Available in 2024
Let’s look at a list of the most useful AI chatbots available in 2024 and their key features and applications for a wide variety of business use cases.
| AI Chatbot | Starting Price | Key Features |
|---|---|---|
| ChatGPT | Free plan | – NLP Understanding – Customizability – Versatility |
| Hiver | $49/user/month | – Auto-Close Non-Actionable Responses – AI Summarizer – Intelligent Email Template Suggestions |
| Infeedo | Contact sales | – Employee Engagement Insights – Predictive Analytics – Customizable Surveys |
| Jasper Chat | $39/user/month | – Content Creation Assistance – SEO Optimization – Tone and Style Adaptability |
| Fin by Intercom | $39/user/month + $0.99 for every query Fin closes | – Customer Support Automation – Contextual Understanding – Seamless Integration |
| Lyro by Tidio | $29/user/month + $39 for Lyro | – Automated Customer Support – Multi-Channel Integration |
| ChatSpot | Free | – CRM Integration – AI-Powered Insights |
| Paradox AI | Contact sales | – Recruitment Automation – Conversational Interface – Integration Capabilities |
| Perplexity | Free plan | – Real-Time Information – Source Verification |
| Github Copilot | $10 individual plan | – Code Suggestions and Autocompletion – Supports a Wide Range of Programming Languages |
| Juro’s Legal AI Assistant | Contact sales | – Automated Contract Management – Integration with Multiple Tools |
| Claude | Free plan | – Large Context Window – Enhanced Safety and Accuracy |
1. ChatGPT
ChatGPT is a conversational AI chatbot that went viral in November 2022 because of its ease-of-use, human-like responses, and versatility. Users can simply type a prompt to ask a question or give it an instruction and ChatGPT provides a relevant, accurate response in return.
You can use it in an endless number of ways. It can produce content for essays, emails, blogs, and so on. It can also be used for more complex tasks like writing or debugging code, generating images, translation, or even solving complex mathematical equations.
Here’s a very useful guide on how ChatGPT can help with customer service in 2024.
The creators of ChatGPT, OpenAI, have been consistent with releasing new upgrades and enhancements to improve user experience. They recently launched their latest model GPT-4 omni, which can accept text, audio, image, and video inputs as part of prompts and generate text, audio, and image outputs.
To understand just how capable this new model is, check out this video where it teaches a kid math –
Key Features:
- Natural Language Understanding: ChatGPT excels at understanding and generating human-like text, making interactions feel more natural and engaging.
- Customizability: The model can be fine-tuned for specific tasks and industries, allowing for tailored applications such as customer support, content creation, and more.
- Versatility: ChatGPT supports a wide range of applications, from answering questions and providing recommendations to generating creative content and assisting with educational needs.
Rating: 4.7/5 ⭐️(G2)
Pricing: As of 2024, ChatGPT offers a free tier with basic features and a subscription plan, ChatGPT Plus, at $20 per month for enhanced capabilities.
2. Hiver
Hiver is a tool that simplifies email management and customer support – from the comfort of your inbox. Hiver’s AI bot – Harvey, helps customer support agents get things done faster.
Key Features:
- Auto-close non-actionable responses: When customers respond to a resolution with a “thank you” it reopens the ticket. This ticket then has to be manually closed. This is a problem because it skews important metrics like Average Resolution Time and your SLA maintenance. Harvey fixes this by detecting all non-actionable responses from customers and closing them, thereby reducing the time and effort agents spend to close them and also preventing your metrics from being skewed.
- AI Summarizer: Harvey can also summarize long emails into concise notes for agents. This comes in handy during agent handoffs, ensuring continuity and reducing lag. Agents no longer need to comb through the entire email thread trying to catch up with what’s been going on. This is also useful during escalations as it allows supervisors to quickly grasp the direction of the conversation so that they can take quick action.
- Intelligent email template suggestions: Harvey can improve agent response time significantly by making intelligent email template suggestions. You can even customize templates suggested by Harvey to send tailor-made responses, ensuring personalized and effective customer support.
Rating: 4.6/5 ⭐️(G2)
Pricing: You get full access to Harvey bot and all of Hiver’s email management features at $49/month/user.
Use Harvey bot free for a week
3. Infeedo
Infeedo is an AI-powered chatbot that helps businesses collect employee feedback from teams that work remotely. Infeedo’s flagship product, Amber, reaches out to employees from time to time and conducts anonymous conversational surveys and discusses topics like work-life balance, how engaged they feel at work, how satisfied they are and so on.
Amber then creates reports – packed with actionable insights – which can help businesses identify areas of improvement. It can help pinpoint employees that are unhappy and might want to move on in the near future or those that are feeling disengaged at work.
Key Features:
- Employee Engagement Insights: inFeedo uses AI to gather and analyze employee feedback, providing actionable insights to improve engagement and retention.
- Predictive Analytics: The platform predicts potential employee issues and turnover, allowing HR teams to proactively address concerns.
- Customizable Surveys: Offers customizable survey templates and questions to suit the specific needs of an organization.
Rating: 4.7/5 ⭐️(G2)
Pricing: Contact sales team for pricing
4. Jasper Chat
Jasper Chat helps businesses generate content. This software comes very handy for marketing teams and can be used to create blog posts, video scripts, emails, reports, social media captions and so on. You can create a document from scratch or use one of the 50 templates available.
While AI Chatbots like ChatGPT are designed for a wide array of general purposes and uses, Jasper Chat is exclusively built to assist marketing teams create campaigns and content.
Key Features:
- Content Creation Assistance: Jasper Chat is designed to help users generate high-quality content quickly, including blog posts, social media updates, and marketing copy.
- SEO Optimization: Provides features to enhance SEO, such as keyword suggestions and optimization tips, ensuring the content ranks well on search engines.
- Tone and Style Adaptability: Jasper Chat can adapt its tone and writing style to match the specific voice and brand guidelines of a brand, making the content more personalized and consistent.
Rating: 4.0/5 ⭐️(G2)
Pricing:
- Creator – $39/month/seat
- Pro – $59/month/seat
- Business – Contact sales
5. Fin by Intercom
Intercom’s AI chatbot Fin can help reduce the workload of customer support teams by resolving up to 50% incoming customer queries by itself. Fin reads any existing support content you’ve created like FAQs (frequently asked questions) and uses that to provide customers with helpful, accurate responses.
On top of that, you can add custom answers for important questions. When Fin is unable to help a customer out, it transfers the customer to a human support rep.
Key Features:
- Customer Support Automation: Fin automates responses to common customer queries, providing instant support and freeing up human agents for handling more complex tasks.
- Contextual Understanding: The chatbot maintains context throughout conversations, allowing for more natural and efficient interactions with customers.
- Seamless Integration: Fin integrates smoothly with Intercom’s existing suite of tools, enhancing customer support workflows and improving overall efficiency.
Rating: 4.5/5 ⭐️(G2)
Pricing: Fin charges $0.99 for every customer query it resolves. A query is considered ‘resolved’ when the customer confirms that the answer provided was satisfactory.
Note: You’ll need an active subscription of any of Intercom’s paid plans to use Fin. Intercom’s plans start at $39/agent/month.
6. Lyro by Tidio
Lyro by Tidio is a conversational AI chatbot which, like Fin, helps reduce the volume of customer queries that your support team handles. You can feed Lyro with your existing support content and then the bot trains itself on that content. It uses your support content to respond to common customer queries. This way you can not only reduce the volume of queries that your agents need to work on, but also cut down on your First Response Time (FRT).
Lyro is available 24×7 so your customers can have help whenever they need it. Similar to Fin, the answers it gives customers is limited only to the support content it has trained itself on, which means there’s no risk of hallucinations.
This is very important when dealing with customers as there’s no risk of the bot going rogue and giving out inaccurate advice or making harmful suggestions. Remember when delivery firm DPD’s AI chatbot went rogue?
Key Features:
- Automated Customer Support: Lyro uses AI to provide instant responses to customer inquiries, ensuring timely support even outside of business hours.
- Multi-Channel Integration: Lyro integrates with various communication channels such as messenger, Instagram, or WhatsApp along with the Tidio widget on your website.
Rating: 4.7/5 ⭐️(G2)
Pricing: Lyro can be purchased as an add-on to any Tidio plan. Lyro is priced at $39/month on top of what you’ll pay for Tidio’s subscription which starts at $29 per month.
7. ChatSpot
ChatSpot is an AI chatbot built by HubSpot. The software has many use cases and can be used to streamline a bunch of everyday sales and CRM tasks.
For instance, you can just ask the chatbot “how many prospect contacts have I created in the month of June?
Or if you want to add objects to your database such as a contact or a deal you can just ask ChatSpot to do that for you. Searching your database is super easy because you can simply ask the chatbot to search a lead for you based on criteria like size or location.
For marketing, the bot can generate an overview of your website visits or leads and present it to you as a table or a graph. Or it can figure out which keywords your website is ranking for, the position of those keywords and so on. ChatSpot can be a very capable tool when paired with Hubspot.
Key Features:
- CRM Integration: Seamlessly integrates with popular CRM systems, enabling easy tracking and management of customer and prospect information.
- AI-Powered Insights: Provides actionable insights based on customer and prospect interactions, helping businesses optimize their sales and marketing strategies.
Rating: N/A
Pricing: Free for use.
8. Paradox AI
Paradox AI is an artificial intelligence powered chatbot that was designed to assist HR teams with talent acquisition. The software takes away the burden of routine tasks involved in hiring candidates such as scheduling interviews, sending follow-up emails, and managing candidate communications.
It can also engage with candidates 24/7, answering their questions, providing updates on their application status, and guiding them through the recruitment process, leading to a better overall experience. You can also remove the element of human bias in the initial screening phase by automating it.
Key Features:
- Recruitment Automation: Paradox AI automates repetitive hiring tasks, such as scheduling interviews and screening candidates, saving time for HR teams.
- Conversational Interface: Utilizes a conversational AI interface named “Olivia” that engages with candidates through chat, providing a more personalized and efficient recruitment experience.
- Integration Capabilities: Easily integrates with existing HR systems and platforms, streamlining the recruitment process and improving overall efficiency.
Rating: 4.7/5 ⭐️(G2)
Pricing: Contact the sales team.
9. Perplexity AI
Perplexity is a conversational AI chatbot created by Anthropic that can act as a search engine for users. When I asked Perplexity what it can do, here’s what it told me:
The tool provides answers to users’ questions by compiling information it finds on the internet and sharing links to the sources so you can dig deeper or validate the information. It also requires zero set-up. You can open up the website and with one click conduct a search for any question or topic. Perplexity also allows you to save conversations for later or share your searches with other people.
Key Features:
- Real-Time Information: Perplexity AI excels at providing up-to-date information by indexing the web daily. This feature ensures users receive the most current data available, making it a valuable tool for real-time research and fact-checking.
- Source Verification: Each response from Perplexity AI includes source links, allowing users to verify the information and cite it accurately. This feature adds an extra layer of credibility and transparency, which is particularly useful for researchers and professionals.
Rating: 4.6/5 ⭐️(G2)
Pricing: There’s a free plan which offers basic functionality and a Pro plan ($20/month) which offers advanced features.
10. Github Copilot
Github Copilot is an AI coding assistant for your developers. You can ask Github Copilot to help you out when you’re hunting a bug or designing a new feature. It also provides code-completion suggestions in real-time as you type based on the project’s style and context. The tool is quite useful in increasing developer productivity and the speed of software development.
Key Features:
- Code Suggestions and Autocompletion: GitHub Copilot provides real-time code suggestions and autocompletion based on the context of the code being written. This feature helps developers write code faster and reduces the amount of repetitive coding tasks.
- Supports a Wide Range of Programming Languages : It supports a wide range of programming languages, making it versatile and useful for developers working in different coding environments. It can handle languages like Python, JavaScript, TypeScript, Ruby, Go, Java, PHP, C++, C, Rust, and Swift.
Rating: 4.5/5 ⭐️(G2)
Pricing:
Github Copilot offers three pricing tiers –
- Copilot Individual – $10/month
- Copilot Business – $19/month
- Copilot Enterprise – $39/month
11. Juro’s Legal AI Assistant
Juro for Legal is an AI assistant that can help businesses manage their contracts end-to-end from one single platform. You no longer need to jump between e-sign tools to word files or shared drives to finalize contracts.
You can draft new contracts in no time with the chatbot, working within established guardrails of course. You can also automate contract revisions to quicken turnaround time.
Key Features:
- Automated Contract Management: Juro’s AI-powered platform accelerates the drafting, summarizing, and reviewing of contracts, making the process up to 10 times faster.
- Integration with Multiple Tools: Juro integrates with over 5000+ tools, including Salesforce, HubSpot, Slack, and Zapier. This extensive integration capability allows businesses to seamlessly incorporate Juro into their existing workflows.
Rating: 4.6/5 ⭐️(G2)
Pricing: Contact sales team for pricing.
12. Claude
Claude is a versatile artificial intelligence bot developed by Anthropic that can serve as a virtual assistant.
Processing information, generating content and code, brainstorming, helping you understand subjects and so on, Claude can do it all. Its standout feature would be the length of its context window. Meaning: it remembers past questions you’ve asked, the topics they belong to, and so on.
For context, ChatGPT can remember up to 24,000 words of conversation whereas Claude can remember up to 150,000 words.
Key Features:
- Large Context Window: Claude can handle up to 200,000 tokens in each prompt, which is equivalent to around 150,000 words or over 500 pages of content. This allows it to process and summarize extensive documents, making it highly useful for complex tasks like analyzing contracts or drafting lengthy reports.
- Enhanced Safety and Accuracy: Claude is designed with a strong focus on safety, utilizing “Constitutional AI” to reduce the likelihood of generating harmful or unethical responses. This makes it particularly suitable for high-stakes industries such as healthcare and legal sectors.
Rating: 4.7/5 ⭐️(G2)
Pricing: Claude has a free plan with basic functionality and a paid plan called Claude Pro which is priced at $20/month.
Final Word
As you can see there’s a number of AI chatbots available for each use case. A lot of them are built upon the same language models but the differences arise in what additional features they offer, how they integrate with the tools you already use, and the purpose for which they were built.
Most of these chatbots either offer a free version with basic functionality or a free trial. You can try them out for yourself before you decide to invest in any of them.
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