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10 min read    |     Customer Experience
What is Customer Perception? Everything You Need to Know About it
Discover what is customer perception, why it matters, and ways to measure it for sustainable business growth.
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10 min read    |     Customer Service
Email Threads and 7 Best Practices to Manage Them
Email threads can be both a blessing and a boon.  Emails keep conversations in one place, making it easy to track the...
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20 min read    |     Customer Experience
Zendesk vs. Hubspot Service Hub – A Detailed Comparison
This blog compares Zendesk, known for its extensive customer service tools, with HubSpot Service Hub’s CX-focused approach....
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7 min read    |     Customer Service
How To Save Your Customer Service Team From Burnout
In the customer service industry, burnouts are unfortunately quite common. In this post, we tell you how you can prevent your...
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6 min read    |     Customer Service
How to Align Customer Service & Marketing to Boost Sales and Adoption
Discover why customer service and marketing need to be in sync in order to drive sales and long-term business growth.
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13 min read    |     Customer Experience
Customer Retention: Importance + Proven Retention Strategies
In this post, we delve into why customer retention is essential and what are the best strategies to help you hold on to your...
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8 min read    |     Customer Service
Intercom vs HubSpot: A Detailed Comparison
Learn about Intercom vs HubSpot Service Hub in customer support. Compare their features, pricing, and other key aspects.
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9 min read    |     Customer Experience
6 Strategies to Increase the Number of Repeat Customers for Your Brand
What is it that makes you walk into your favourite cafe time and again? Is it because the barista recognizes you and is already...
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
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